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Customer support

You've got questions? We've got answers. If this doesn't satiate your curiosity, drop us a line.

Are you having trouble with a recent purchase? Don’t worry, we’re here to help make it right. We’ve answered some of the most frequent concerns below. To get in touch with us directly, fill out the form through the Contact Us link in the footer to drop us a line.

What is your refund/return policy?

We are committed to customer satisfaction and offer replacements and refunds on a case-by-case basis.

To qualify for a refund or replacement, please have: Description of product, lot number (printed on the clear panel on the back of the bag), and photos of the fish and its packaging.

I didn’t receive the right number of pieces in my bag.

Our bags are packed to reach a specific weight, so the number of fillets may vary. During the packaging process, staff individually weight each piece and double check the weight of the bag before sealing. Variation in size of our fish at harvest means there can be differences in the number of fillets in each bag.

My local Whole Foods keeps running out of your product. What do I do?

Our products often sell faster than store buyers anticipate, so sometimes the stores don’t order enough. There are two things that you can do to help keep Australis Barramundi on the shelf:

#1 The first is to voice your concern to the Whole Foods at the store, online, or call them at 1 (512) 542-0878. The next time you’re in the store, please ask for the seafood buyer and ask them to make sure that Australis Barramundi remains in stock for you.

#2 The second is to reach out to us and let us know which location you’re having trouble with. We will reach out to our Whole Foods contact on your behalf to request adequately stocking is maintained.

My local grocer does not carry Australis Barramundi. What can I do?

Print out this Product Request form, fill it out and pass it on to your grocery store. Tell them that you’d love for them to carry Australis Barramundi! Your voice matters in bringing more sustainable, responsibly-farmed seafood to grocery stores.

I love your product! Where can I send a thank you note?

We always love hearing from our customers! If you want to share your barramundi experience and/or offer feedback, please send us a note using the contact form in the footer.