WE ARE HERE TO HELP
You've got questions? We've got answers. If this doesn't satiate your curiosity, drop us a line.
Are you having trouble with a recent purchase? Don’t worry, we’re here to help make it right.
We are committed to customer satisfaction and offer replacements and refunds on a case-by-case basis.
To begin this process, fill out the Consumer Complaint form. To qualify for a refund or replacement, please have: Description of product, lot number (printed on the clear panel on the back of the bag), and photos of the fish and its packaging.
Our bags are packed to reach a specific weight, so the number of fillets may vary. During the packaging process, staff individually weight each piece and double check the weight of the bag before sealing. Variation in size of our fish at harvest means there can be differences in the number of fillets in each bag.
Our products often sell faster than store buyers anticipate, so sometimes the stores don’t order enough. There are two things that you can do to help keep Australis Barramundi on the shelf:
#1 The first is to voice your concern to the Whole Foods at the store, online, or call them at 1 (512) 542-0878. The next time you’re in the store, please ask for the seafood buyer and ask them to make sure that Australis Barramundi remains in stock for you.
#2 The second is to reach out to us and let us know which location you’re having trouble with. We will reach out to our Whole Foods contact on your behalf to request adequately stocking is maintained.
Print out this Product Request form, fill it out and pass it on to your grocery store. Tell them that you’d love for them to carry Australis Barramundi! Your voice matters in bringing more sustainable, responsibly-farmed seafood to grocery stores.
We always love hearing from our customers! Please use this Share Feedback form to send us your thoughts about our products.
You can either fill out a Wholesale Inquiry form or give us a call at (413) 863-2040 x126 and ask for Pete Hyrne.