Consumer Support

Consumer Support

We are sorry about your experience and we’re glad to have this opportunity to make it right.

To help us diagnose the issue correctly, we will need some information about the product that you purchased.

This form is set up to collect information for a single product you found less than stellar. Please have the Lot Code that is printed on the back of the bag ready. If you experienced issues with more than one product, please fill out a separate form. We can only accommodate U.S. products at this time.

If you are having difficulties filling out this form or require immediate assistance, please call us at (413) 863-2040 – Monday through Friday, 9:00AM – 5:00PM EST.